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 The
first challenge is to keep your communication costs under control knowing that
operator billing, for example, can represent anywhere up to 80% of the overall
communications expenditure of a mid-sized company.
The
second is productivity. How do you, as a multi-site enterprise, create a
cohesive team out of islands of expertise and forge a single networked
business out of different business entities?
Your
third challenge is being customer focused. Ensure that your customers
know they can reach the right
person with the right information with just one call. And if you have
growth ambitions, the our Enterprise solution is designed to grow with
you. |
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Keeping it simple |
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The key benefit of our
Enterprise solution is perhaps its incredible flexibility. So whether
you have a significant number of fairly large sites, or a head office
plus one or two small locations, we adapt to your structure and
business needs.
You can choose between centralized call handling or a decentralized
approach. And in either case, your distance workers and mobile staff are
completely taken care of. |
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This is probably the best
solution for most multi-site
medium-sized enterprises.
The big advantage here is that we handle it with single Enterprise communications server for your whole
enterprise. It operates via a voice-enabled IP network interconnecting
each of your other sites, with physical connections based on a routing
mechanism over an IP-WAN.
And it can handle:
Legacy telephony equipment
DECT/PWT mobile handsets
Cell phones
IP phones
Your other sites then only need to install software based,
click and run media gateways to connect the same mix of terminals, as
well as to manage additional voice applications. Alternatively, if it is
a small location or there are employees working at home, just install a
router with IP phones.
It is that simple. It is cost effective. And it brings
significant advantages. |
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Distributed call handling |
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Distributed call handling If
you have two or more major sites, you may decide that they should
maintain their autonomy or specific identity. In this case, you can opt
for distributed call handling. In this setup, each site is equipped with
its dedicated Alcatel OmniPCX Enterprise communication server. This
preserves autonomy but at the same time optimizes communication costs
between sites.
This facility can be important to have for mission critical applications
or to ensure continuity of call center operations. |
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Productivity |
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All staff are linked to the
same system and have
the same level of functionality and applications,
so communication between colleagues is
considerably streamlined.
The Alcatel OmniPCX Enterprise offers the full
range of easy-to-learn and easy-to-use
communications features on the phone sets:
dial by name
caller identification
a single, company-wide directory
Then there are advanced facilities such as:
automatic call-back on busy
conference call
call transfer
The servers are interconnected by the enhanced
ABC (Alcatel Business Communications) protocol,
offering all the benefits of inter-site networking:
cost optimization
centralized resources
service transparency for users
centralized management, etc. |
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Security and availability |
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In the case of IP network
loss between remote sites,
each machine continues to operate autonomously.
In this case, calls between sites are re-routed over
the ISDN network, ensuring continuity of service
(distributed architecture mode).
You might want to add an extra level of security.
In this case, it is easy to install a duplicate
communications server on a dedicated CPU.
In this case, one CPU operates as the main server,
the other as standby. Server databases are
duplicated at all times (mirroring, available both in
centralized and distributed architecture modes). |
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Telephone costs are cut
because all inter-site
calls are just that, they flow across the IP-WAN.
So network operator calls are substantially
reduced.
The system can be configured to select the least cost
operator.
Adaptive routing means that an external call
first passes through the IP-WAN and breaks out
into the public network at the point closest
to the call destination. So many long-distance
calls (or even some international calls) become
local ones.
Centralized management: The Alcatel OmniVista
4760 is a powerful, Web-based management
application that is easy to use. One person can
manage the whole enterprise network and
configure Reflexes sets, abbreviated numbers,
integrated Least Cost Routing, class of services,
greeting trees, plus additions, moves, and
changes. Its accounting module can simulate
potential savings using a new carrier, while call
monitoring will help supervise telecommunications
expenses. |
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Alcatel was an early IP
technology pioneer and
recognized IP to be the choice for voice and data
communications. Alcatel even based its OmniPCX
Enterprise on it for that reason.
However, not all medium-sized enterprises can move
to a full IP solution. If you are setting up a new
site, you should certainly consider equipping it
with IP phones. But at existing locations, you
may want to fully amortize your legacy networks.
The Alcatel OmniPCX Enterprise can handle that.
It delivers optimum performance on IP and TDM
networks, enabling you to evolve at your own pace. |
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Product details |
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Voice -
Data -
Video -
RF &
Microwave -
VSAT
-
Juniper Secure -
Access & Transport |
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COPYRIGHT © NTTS NIGERIA LTD. 2006. ALL RIGHTS RESERVED.
LEGAL NOTICE | PRIVACY STATEMENT |
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